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The improvement service team

Information about all the Improvement Service staff, including biographies and contact details.

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Colin Mair, Chief Executive
Jim Kinney, Customer First - Director of Operations
Martin Brown, Customer First - Head of Customer Relationship Management
Hilary Horton, Customer First - CRM Project Manager
Iain McKay, Customer First - Gazetteer Business Development Manager
Ivan Condon, Customer First - Procurement Executive
Cameron Walker, Customer First - National Infrastructure Programme Manager
Robert Clubb, Customer First - National Infrastructure Programme Manager
Paul Dowie, Shared Services - Director
Julieann Airens, Shared Services - Project Manager
Simon Marshall, Shared Services - Diagnostic Pathway Project Manager
Gordon Nelson, Shared Services - PINs Project Manager
Susie Thomson, Shared Services - Project Manager
Janet Campbell, Shared Services - PMO Manager
Tom Clive, Shared Services - National Superuser
Claire Kemp, Shared Services - Project Support Officer
Craig Smith, Shared Services - Project Support Officer
Mariann Gergely, Shared Services - Junior Support Officer
Mark McAteer, Governance & Performance Management - Head
Sarah Gadsden, Governance & Performance Management - Programme Manager
Andrew McGuire, Governance & Performance Management - Programme Manager
Bob Christie, Governance & Performance Management - Outcomes Programme Manager
Tom McHugh, Governance & Performance Management - Programme Manager & PSIF Director
Jane O'Donnell, Governance & Performance Management - PSIF Project Manager
Kate O'Hagan, Organisational Development & Capacity Building - Head
Emma Richardson, Planning Development - Programme Manager
Jane Mackenzie, Knowledge Management - Head
Tessa Darley, Knowledge Management - Knowledge Management Advisor
Martin MacKinnon, Knowledge Management - Web Development Manager
Louise Jenkins, Knowledge Management - Web Content Editor
Loraine Higgins, Corporate & Business Support - Business Manager
Fiona Dick, Corporate & Business Support - Events & Communications Officer
Alexandra Aitken, Corporate & Business Support - Project Support Officer
Leigh Done, Corporate & Business Support - Receptionist/Administrator
 
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