Improvement Service

Supporting Scottish Local Government and its partners to deliver better outcomes for communities

Home Meet the team


The Improvement Service Team

Information about all the Improvement Service staff, including biographies and contact details.

1 Colin Mair, Chief Executive
2 Mark McAteer, Governance & Performance Management - Director
3 Bob Christie, Governance & Performance Management - Outcomes Programme Manager
4 Sarah Gadsden, Governance & Performance Management - PSIF Director
5 Andrew McGuire, Governance & Performance Management - Programme Manager
6 Jane O'Donnell, Governance & Performance Management - PSIF Project Manager
7 Alison Clyne, Governance and Performance Management - Graduate Support Assistant
8 Paul Dowie, Shared Services - Director
9 David Amos, Shared Services - Improving Together Project Manager
10 Bruce Harley, Shared Services - Change Champion
11 Simon Haston, Shared Services - Change Champion
12 Gerda Bartsch, Shared Services - Change Champion
13 Alexandra Ostroumoff-Croucher, Shared Services - Pensions Pathfinder Project Manager
14 Joanna Anderson, Shared Services - Graduate Support Assistant
15 Jim Kinney, Customer First - Director of Operations
16 Tom McHugh, Customer First - Programme Manager
17 Martin Brown, Customer First - Head of Customer Relationship Management
18 Hilary Horton, Customer First - CRM Project Manager
19 Iain Sloan, Customer Service Professional - Business Development Manager
20 Craig Smith, Customer First - Project Support Officer
21 Iain McKay, Customer First - Gazetteer Business Development Manager
22 Cameron Walker, Customer First - National Infrastructure Programme Manager
23 Robert Clubb, Customer First - National Infrastructure Programme Manager
24 Tallulah Lines, Customer First - Graduate Support Assistant
25 Kate O'Hagan, Organisational Development & Capacity Building - Head
26 Dot McLaughlin, Organisational Development & Capacity Building - Senior Project Manager
27 Moira Weir, Organisational Development & Capacity Building - Project Manager
28 Jamie Carver, Organisational Development & Capacity Building - Graduate Support Assistant
29 Ross Pattenden, Organisational Development & Capacity Building - Graduate Support Assistant
30 Mike McLean, Knowledge Management - Head
31 Martin MacKinnon, Knowledge Management - Web Development Manager
32 Louise Jenkins, Knowledge Management - Web Content Editor
33 David Friel, Knowledge Management - Reporter
34 Jamie Kirk, Knowledge Management - Graduate Support Assistant
35 Loraine Higgins, Corporate & Business Support - Business Manager
36 Fiona Dick, Corporate & Business Support - Events & Communications Officer
37 Alison Ritchie, Corporate & Business Support - PA & Business Support Assistant
38 Mirren Kelly, Corporate & Business Support - Graduate Support Assistant
©2010 Improvement Service