Improvement Service

Supporting Scottish Local Government and its partners to deliver better outcomes for communities

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The Improvement Service Team

Information about all the Improvement Service staff, including biographies and contact details.

1 Colin Mair, Chief Executive
2 Mark McAteer, Governance & Performance Management - Director
3 Bob Christie, Governance & Performance Management - Outcomes Programme Manager
4 Sarah Gadsden, Governance & Performance Management - PSIF Director
5 Andrew McGuire, Governance & Performance Management - Programme Manager
6 Jane O'Donnell, Governance & Performance Management - PSIF Project Manager
7 Tallulah Lines, Governance & Performance Management - Project Officer
8 Alison Clyne, Governance and Performance Management - PSIF Project Officer
9 Konrad Zdeb, Governance & Performance Management - Research Officer
10 Paul Dowie, Shared Services - Director
11 Simon Haston, Shared Services - Change Champion
12 Alexandra Ostroumoff-Croucher, Shared Services - Pensions Pathfinder Project Manager
13 Jim Kinney, Customer First - Programme Director
14 Tom McHugh, Customer First - Programme Manager
15 Martin Brown, Customer First - Head of Customer Relationship Management
16 Sally Buchanan, Customer First - Project Manager
17 Iain McKay, Customer First - Gazetteer Business Development Manager
18 Cameron Walker, Customer First - National Infrastructure Programme Manager
19 Robert Clubb, Customer First - National Infrastructure Programme Manager
20 Neil Campbell, Customer First - Systems Manager
21 Tina Mclelland, Customer First - Project Manager
22 Fiona Dick, Customer First - Communications and Projects Support Officer
23 Joanna Anderson, Customer First - Project Assistant
24 Karen Williamson, Customer First - Graduate Support Assistant
25 Kate O'Hagan, Organisational Development & Capacity Building - Head
26 Lesley Broadley, Organisational Development & Capacity Building - Senior Project Manager
27 Dot McLaughlin, Organisational Development & Capacity Building - Senior Project Manager
28 Jamie Carver, Organisational Development & Capacity Building - Project Assistant
29 Emma Hay, Planning Development - Programme Manager
30 Ross Pattenden, Organisational Development & Capacity Building - Project Assistant
31 Mike McLean, Knowledge Management - Head
32 Martin MacKinnon, Knowledge Management - Web Development Manager
33 Louise Jenkins, Knowledge Management - Content Editor
34 David Friel, Knowledge Management - Reporter
35 Kirsty Markie, Research Officer
36 Loraine Higgins, Corporate & Business Support - Business Manager
37 Alison Ritchie, Corporate & Business Support - PA & Business Support Assistant
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