Improvement Service

Supporting Scottish Local Government and its partners to deliver better outcomes for communities

Home Meet the team


The Improvement Service Team

Information about all the Improvement Service staff, including biographies and contact details.

1 Colin Mair, Chief Executive
2 Mark McAteer, Governance & Performance Management - Director
3 Bob Christie, Governance & Performance Management - Outcomes Programme Manager
4 Sarah Gadsden, Governance & Performance Management - PSIF Director
5 Andrew McGuire, Governance & Performance Management - Programme Manager
6 Jane O'Donnell, Governance & Performance Management - PSIF Project Manager
7 Paul Dowie, Shared Services - Director
8 David Amos, Shared Services - Improving Together Project Manager
9 Bruce Harley, Shared Services - Change Champion
10 Gerda Bartsch, Shared Services - Change Champion
11 Gordon Nelson, Shared Services - PINs Project Manager
12 Alexandra Ostroumoff-Croucher, Shared Services - Pensions Pathfinder Project Manager
13 Jim Kinney, Customer First - Director of Operations
14 Tom McHugh, Customer First - Programme Manager
15 Martin Brown, Customer First - Head of Customer Relationship Management
16 Hilary Horton, Customer First - CRM Project Manager
17 Carrianne Hall - Customer First, Project Manager, Customer Satisfaction & Experience
18 Craig Smith, Customer First - Project Support Officer
19 Iain McKay, Customer First - Gazetteer Business Development Manager
20 Cameron Walker, Customer First - National Infrastructure Programme Manager
21 Robert Clubb, Customer First - National Infrastructure Programme Manager
22 Kate O'Hagan, Organisational Development & Capacity Building - Head
23 Christine Penman, Organisational Development & Capacity Building - Senior Project Manager
24 Dot McLaughlin, Organisational Development & Capacity Building - Project Manager
25 Moira Weir, Organisational Development & Capacity Building - Project Manager
26 Mike McLean, Knowledge Management - Head
27 Martin MacKinnon, Knowledge Management - Web Development Manager
28 Louise Jenkins, Knowledge Management - Web Content Editor
29 David Friel, Knowledge Management - Reporter
30 Loraine Higgins, Corporate & Business Support - Business Manager
31 Fiona Dick, Corporate & Business Support - Events & Communications Officer
32 Donna Wallace, PA and Office Manager
33 Alison Ritchie, Corporate & Business Support - PA & Business Support Assistant
34 Mirren Kelly, Corporate & Business Support - Graduate Support Assistant
©2010 Improvement Service