Improvement Service

Supporting Scottish Local Government and its partners to deliver better outcomes for communities

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The Improvement Service Team

Information about all the Improvement Service staff, including biographies and contact details.

1 Colin Mair, Chief Executive
2 Mark McAteer, Governance & Performance Management - Director
3 Bob Christie, Governance & Performance Management - Outcomes Programme Manager
4 Sarah Gadsden, Governance & Performance Management - PSIF Director
5 Andrew McGuire, Governance & Performance Management - Programme Manager
6 Jane O'Donnell, Governance & Performance Management - PSIF Project Manager
7 Paul Dowie, Shared Services - Director
8 Susie Thomson, Shared Services - Project Manager
9 Gordon Nelson, Shared Services - PINs Project Manager
10 Jim Kinney, Customer First - Director of Operations
11 Tom McHugh, Customer First - Programme Manager
12 Martin Brown, Customer First - Head of Customer Relationship Management
13 Hilary Horton, Customer First - CRM Project Manager
14 Carrianne Hall - Customer First, Project Manager, Customer Satisfaction & Experience
15 Craig Smith, Customer First - Project Support Officer
16 Iain McKay, Customer First - Gazetteer Business Development Manager
17 Cameron Walker, Customer First - National Infrastructure Programme Manager
18 Robert Clubb, Customer First - National Infrastructure Programme Manager
19 Kate O'Hagan, Organisational Development & Capacity Building - Head
20 Lisa Lynn, Organisational Development & Capacity Building - Senior Project Manager
21 Mike McLean, Knowledge Management - Acting Head
22 Martin MacKinnon, Knowledge Management - Web Development Manager
23 Tessa Darley, Knowledge Management - Knowledge Management Advisor
24 Louise Jenkins, Knowledge Management - Web Content Editor
25 Loraine Higgins, Corporate & Business Support - Business Manager
26 Fiona Dick, Corporate & Business Support - Events & Communications Officer
27 Donna Wallace, PA and Office Manager
28 Alison Ritchie, Corporate & Business Support - PA & Business Support Assistant
29 Alexandra Ostroumoff-Croucher, Corporate & Business Support - Project Support Officer
©2009 Improvement Service