The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.
Tel. 01506 283778
Project Support Officer
Tel. 01506 283802
CPD Framework for Elected Members
Access2Learning (A2L) is the Improvement Service's free e-learning platform. It offers a wide range of learning resources designed to enhance staff development across Scottish local government, public and third sectors. It contains resources on different topics that can be used on your organisation's learning management systems and some that can be adapted (if permissible) to suit your organisations needs. Resources are produced by councils themselves, by the Improvement Service, or by a wide range of other organisations.
If you are a registered A2L user, click here to get started.
If you are not registered or would like to be, you can complete a short form and we will review your request.
A2L is aimed at learning and development staff or managers involved in training local government, public and third sector staff. It can also be used for staff across these sectors that require access to specific training resources that are hosted on the platform.
Resources are available on diverse subjects including: Workforce Planning, Health and Wellbeing, Leadership & Management, Financial Management, Welfare Reform and Getting it right for every child (GIRFEC).
Resources include SCORM compliant e-learning modules, workbooks, articles, web links, briefing notes and case studies.
The Improvement Service works in partnership local authorities. Its role is to facilitate the sharing of resources to support learning and development needs. Although it has developed some of the resources available on A2L, ultimately its role is the facilitation of sharing between councils, public sector and third sector organisations.
For more information or to set up a new user, email David Barr or phone on 01506 283778.