The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.
The National Entitlement Card Migration Project has been shortlisted for three awards at this year’s Scottish Transport Awards.
The project saw the replacement of almost 1,000,000 National Entitlement Cards last year ahead of their expiration on 31 December.
Using Data Hub, the Improvement Service’s free address validation, organisations were able to identify the most accurate and up-to-date addresses and person records for their customers, and ensure new cards were issued to the most up to date address.
The project is shortlisted in the following categories: Transport Team/Partnership of the Year; Excellence in Technology and Innovation; and Most Innovative Transport Project of the Year.
Winners will be announced at a ceremony on 15 June 2017.