local government benchmarking framework improvement service solace cosla


The indicators for this project were selected through a wide consultation process to cover the major service areas of local authorities. They were designed to help identify where councils vary in their performance and to support a benchmarking process to help councils understand why that variation occurs so that they can then share good practice with one another in improving local services.

The overall balance of indicators covers the major service areas, and within each service grouping relevant information on cost, performance or achievement information and customer satisfaction information is presented. In viewing the indicators these three dimensions need to be taken together 'in the round' to understand how a service or a council is performing overall.

The indicators do not explain everything about the performance of each council or local government as a whole. But they are designed to allow councils to work together in order to collectively improve performance at local levels within each of the 32 council areas.

The selected indicators will be reviewed as part of the project going forward and any identified weaknesses in underpinning data will be improved. New indicators, where relevant to service improvement, will be added to the suite to ensure it remains fit for purpose.

Using this section

This section of the site can be used to look at the data on each individual indicator across all councils. The indicators are grouped by service area. Simply click on the 'Data by Indicator' tab above and select the service area you are interested in, e.g. Children's Services. This will take you to the information on all indicators in that section.

If you want to look at the data on an individual basis, click on the 'Data by Council' tab above and select the council you are interested in from the 'A-Z list of all Scottish Councils.'

© Improvement Service, 2017