Senior Business Analyst
Tel: 01506 283885
Tel: 01506 282879
Kelly has worked within the public sector since 2003, working in Scottish Water, NHS, SEPA and Fife Council.
The latter is where she gained most experience, having worked in Fife Council for 11 years in a multitude of roles involving performance management, project management, continuous improvement and change management.
Kelly has experience of working with a range of improvement models/tools and analysis. She has worked alongside council frontline services, corporate processes and their partners.
Kelly currently works for the Improvement Service as a Senior Business Analyst.
Heather graduated from the University of Glasgow with a LLB degree and post graduate diploma in legal practice. She worked for two and a half years in the private sector for a large commercial law firm, gaining experience in project coordination, process improvement and change management.
Heather moved to the Improvement Service in 2017 to further her skills as a business analyst and is currently working on business analysis professional qualifications.
The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
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