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Business Analysis


Kelly Hunkin

Senior Business Analyst

Tel: 01506 283885


Heather Adams

Business Analyst

Tel: 01506 282879


Email the Business Analysis team

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The Business Analysis Service at the Improvement Service works alongside local councils to help them improve the quality and efficiency of public services


In the current economic climate, with increased budgetary pressures and an ageing population, local councils are now having to do ‘more for less’ with the delivery of public services. In order to do so, councils have been engaging in business change programmes that aim to improve the quality and efficiency of public services, using new digital technologies where possible.


However, business change projects can be incredibly laborious and complex, with councils often lacking the necessary resources and skills critical to success.


The Business Analysis Service can offer consultation, advice and practical support to all Scottish councils. Our fully accredited business analysts have a wealth of experience in business change and can offer support from the initial investigation phase right up until the implementation phase of a business change project.


Our business analysts can provide support to local councils undertaking any form of business change, providing support in a range of areas including strategy analysis, business case development, service redesign, business process mapping and requirements engineering, among others.


For more information about how we can help please get in touch.


Use the tabs at the side to learn more about some of the work we have been involved in and try out our self-service Business Analysis Framework.


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