If you would like to register with myaccount or get more information about using myaccount as a citizen, please visit http://signin.mygovscot.org
If you are a service provider and would like more information about using myaccount in your organisation, please contact:
The Digital Public Services programme comprises a range products and services which help councils and partners deliver efficient, high quality public services. This case study looks at how it is supporting innovation in digital public services.
In 2018, the IS began looking for technology partners to help develop myaccount and its platform for digital services, and use it to support wider ambitions to realise Scotland’s potential in a digital world. Our twin requirements were to maintain business-as-usual with minimal disruption, and to exploit new technologies and innovation to help meet emerging and future requirements, bringing real benefits to Scotland.
The cost and administrative burden of cash handling in schools can be significant. When Aberdeenshire Council introduced an online payments system for school catering services across its secondary schools, using myaccount for authentication, there were benefits for parents, schools and the Council.
One year on from introducing new digital services using myaccount for customer sign in and authentication, Highland Council is well on its way to achieving its target of dealing with 40% of customer transactions online.
mygovscot ‘myaccount’ is the simple and secure sign-in service to access online public services provided by eligible public bodies in Scotland. It is the agreed national approach for individuals to sign-in to online public services within Scotland. This case study outlines its development.
How City of Edinburgh Council is using myaccount to offer automated services to its customers online.
“Using the myaccount service for user provisioning and authentication avoids NHS Scotland having to develop similar solutions itself, substantially reducing our development costs and avoiding duplication across the public sector. By partnering with the myaccount service, our login management and administrative support overheads are significantly reduced. Patients also benefit by having a login that is quick and easy to use and maintain.”
Dr Scott Cunningham, Technical Consultant, My Diabetes My Way
“This exciting development enables us to improve the service we offer to local parents of children attending Aberdeenshire’s schools, helping them pay online using their own laptop, tablet or smartphone in an easy and secure way.”
Nicola Graham, Head of IT, Aberdeenshire Council
“It’s given us the opportunity to use an existing public sector asset, avoiding the need to develop our own solution to authenticate customers. myaccount has enabled us to deliver this cost effectively and to release significant cost savings…”
Michelle Morris Deputy Chief Executive Highland Council
The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.