The new Professional Development Award (PDA) in Project Management offered jointly by the Improvement Service and Scotland Excel is off to an encouraging start.
Seven councils are taking part in the first cohort with a further four council-specific cohorts to come over the next few months in South Lanarkshire (x2), North Lanarkshire and Fife.
The PDA in project management will offer an SCQF level 8 qualification (subject to approval by the Scottish Qualifications Authority). The course focuses on the practical application of project management skills in a local government context Those taking part in the course will take a work-based learning approach across two units covering project planning and managing implementation. You can find out more about the qualification in this flyer or by calling Helene Holden on 0141 618 7436.
The IS can run workshops at your council to support your change management activities:
Benefits Realisation Management
The workshop will provide you with a framework to identify key stakeholders, ask the right questions and assign the correct performance measures for your organisation. We also introduce our Benefits Tracker. Expected audiences would be those involved in change projects assigned to benefit identification.
Advanced Customer Journey Mapping
This workshop builds on our basic Customer Journey Mapping training. We introduce personas and mapping internal front and back office processes and the need for collection of data into this workshop. Expected audiences for this training would be those involved in change projects looking to design services around customers.
To arrange a workshop at your council location, please email firstname.lastname@example.org with your request and likely number of attendees.
The next Change Managers’ Network event will be held at the end of November. Keep an eye out for more information or sign up for the Change Managers’ Network newsletters at http://eepurl.com/cJrm0r
The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.