The Citizen's Account provides a secure environment for citizens to register for and have access to, services, which also helps councils keep accurate, up-to-date records of their customers.
Births, deaths and marraiges and other changes in circumstance may not be picked up automatically by the disparate local government systems traditionally used to store information about individuals. The Citizen's Account changes all that by creating a single online record that customers can access securely and update themselves, using online authentication. This allows councils to maintain a definitive electronic record of all their citizens. It also allows citizens to personalise content and manage their own services online, without the need to contact the council for further information.
A case study showing how the Citizen's Account has helped a technical team at Ninewells Hospital in Dundee to open the door to better medical advice for diabetes patients throughout Scotland, highlights the opportunities the system can provide.
BENEFITS OF CITIZEN'S ACCOUNT
- Lower transaction costs through online self-service;
- Fewer errors by removing the need for multiple systems and inputs;
- Enhanced efficiency, security and customer experience.
DID YOU KNOW... An internet transaction typically costs 98% less than a face-to-face transaction and 92% less than a call centre transaction.
For more information on the Citizen's Account, contact Cameron Walker, National Infrastructure Programme Manager, or David Strachan, Citizen's Account Data Services Project Manager.
