In its early days, the Improvement Service was able to set up two funds - the Innovation Exchange Fund and the SMART Fund - to support special projects that it was believed could have a wide impact on services. This report provides short summaries about the funded projects, highlighting the learning and deliverables which will be of value to others. Contact details are also provided to enable further sharing of the expertise and knowledge developed during these projects.

Case study on Clackmannanshire Council's Elected Member Caseload Management System.

This document outlines the successful request for £10,000 Improvement Service Smart Funds towards the further development of a Lotus Notes-Based caseload management system at Clackmannanshire Council.

Update report (at March 2008) on caseload management system in effect at West Lothian council.

This document outlines the successful request for £10,000 Improvement Service smart funds towards the further development of a Lotus Notes-based caseload management system at Clackmannanshire Council.