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How Customer First is making an impact

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Public Sector

national gazetteer case studyFind out how consolidating several databases through the National Gazetteer is saving North Lanarkshire Council time and money - and improving services for customers.

Health

health case studyRead how the Citizen Account is helping diabetes patients throughout Scotland better manage their condition.



Local Government

local government case studyFind out how councils across Scotland have saved 50% on technology procurement thanks to Customer First.



Customer Service

customer service case studyFind out how an award winning qualification for customer-facing professionals in Scotland's councils is helping them deliver better services for less.

Young People and Education

young scot case studyFind out more about smart card technology from the Customer First programme which is helping 380,000 young Scots access the services and benefits they want.

Citizens

smartcard case studyFind out how the Scotland-wide smartcard initiative from Customer First is enabling residents to access local services more quickly and easily.

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