Public Service Improvement Framework (PSIF)
The Public Service Improvement Framework is a self-assessment framework which encourages organisations to conduct a comprehensive review of their own activities and results. It promotes a holistic approach to continuous improvement by incorporating a number of established organisational improvement tools:
- The EFQM Excellence Model
- The Investors in People Standard
- The New Customer Service Excellence Standard (formerly Charter Mark Standard)
- Best Value principles
By integrating the assessment approaches delivered by these frameworks, the PSIF minimises duplication and increases efficiency - whilst retaining the rigour.
The roll-out of the Public Service Improvement Framework is supported by four partner organisations: the Improvement Service, Investors in People Scotland, Quality Scotland and West Lothian Council.
PSIF Spotlight
Read how Clackmannanshire Council's successful adoption of PSIF has made a "radical difference" to the service and organisation, and led to two Quality Scotland awards.
PSIF Partners
- Quality Scotland
- Investors in People Scotland
- West Lothian Council
- Customer Service Excellence

Public Service Improvement Framework