Public Service Improvement FrameworkPublic Service Improvement Framework (PSIF)
The Public Service Improvement Framework is a self-assessment framework which encourages organisations to conduct a comprehensive review of their own activities and results. It promotes a holistic approach to continuous improvement by incorporating a number of established organisational improvement tools:
- The EFQM Excellence Model
- The Investors in People Standard
- The New Customer Service Excellence Standard (formerly Charter Mark Standard)
- Best Value principles
By integrating the assessment approaches delivered by these frameworks, the PSIF minimises duplication and increases efficiency - whilst retaining the rigour.
The roll-out of the Public Service Improvement Framework is supported by four partner organisations: the Improvement Service, Investors in People Scotland, Quality Scotland and West Lothian Council.
Frequently asked questions (FAQs)
PSIF Events
- PSIF: Mapping/guidance regarding Best Value 2 and Equalities Framework
29 September, 2010
- PSIF Annual Review
08 December, 2010
PSIF Spotlight
Alan Cummingham, Welfare Advice Manager at West Lothian Council Advice Shop, talks about the "stunning" effect of PSIF on service planning and delivery, and how it's leading to better outcomes for customers.
