Public Service Improvement FrameworkPublic service Improvement Framework (PSIF)
The Public Service Improvement Framework is a self-assessment framework which encourages organisations to conduct a comprehensive review of their own activities and results. It promotes a holistic approach to continuous improvement by incorporating a number of established organisational improvement tools:
- The EFQM Excellence Model
- The Investors in People Standard
- The New Customer Service Excellence Standard (formally Charter Mark Standard)
- Best Value principles
By integrating the assessment approaches delivered by these frameworks, the PSIF minimises duplication and increases efficiency - whilst retaining the rigour.
The roll-out of the Public Service Improvement Framework is supported by four partner organisations: the Improvement Service, Investors in People Scotland, Quality Scotland and West Lothian Council.
PSIF Events
- Facilitating assessments and improvement planning
28 April, 2010
- PSIF: Outputs from the social work pilots
17 June, 2010
- PSIF: Mapping/guidance regarding Best Value 2 and Equalities Framework
29 September, 2010
- PSIF Annual Review
08 December, 2010
PSIF Spotlight
Developing a self-assessment framework, then applying it across almost 60 services, was never going to be easy. But, says West Lothian Council, the belief, effort and commitment that led to the Public Service Improvement Framework (PSIF) has benefitted both the Council and its citizens.
