Improvement Service

Public Service Improvement Framework (PSIF)

The Public Service Improvement Framework is a self-assessment framework which encourages organisations to conduct a comprehensive review of their own activities and results. It promotes a holistic approach to continuous improvement by incorporating a number of established organisational improvement tools:

• The EFQM Excellence Model
• The Investors in People Standard
• The New Customer Service Excellence Standard (formerly Charter Mark Standard)
• Best Value principles

By integrating the assessment approaches delivered by these frameworks, the PSIF minimises duplication and increases efficiency - whilst retaining the rigour.

The roll-out of the Public Service Improvement Framework is supported by four partner organisations: the Improvement Service, Investors in People Scotland, Quality Scotland and West Lothian Council.

Find out more about PSIF

Frequently asked questions (FAQs)

Joint statements from Education Scotland and SCSWIS