This section provides information about and links to a range of toolkits made available by the Improvement Service and its programmes - through development and/or financial support.
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Benchmarking for Improvement Toolkit |
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This toolkit was developed in response to findings from research undertaken by the ABC Benchmarking Partnership. Managers in local authorities thought benchmarking was important but they sometimes experienced practical barriers when undertaking it. The toolkit aims to address some of the issues raised by the research through provision of opportunities for self-learning as well as facilitated learning to develop practical knowledge and skills.
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Last Updated ( Wednesday, 27 August 2008 )
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The ability to understand the bigger picture and apply knowledge, learning and experience effectively is the key to high performance for leaders in all organisations. The Leadership Toolkit is aimed at senior managers and leaders operating at strategic levels within organisations. Like the "Stepping Stones to Improvement" toolkit (aimed at managers and staff), the content of the Leadership Toolkit is produced by a company called goodpractice.net which regularly updates and refreshes the material. The toolkit is being provided for leaders in Scottish local government by the Improvement Service on a pilot basis for one year.
To access the toolkit please go to: http://member.goodpractice.net/is-leadership-toolkit/Login.gp to complete the simple registration process.
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Stepping Stones to Improvement |
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"Stepping Stones to Improvement" provides a range of practical management resources and tools which can help you to develop your understanding and capacity and improve you and your team's effectiveness and performance. Content is produced by a company called goodpractice.net which regularly updates and refreshes the material, and it is organised in a way that provides just-in-time, task-orientated support. This resource is being provided by the Improvement Service on a pilot basis for one year.
Visit "Stepping Stones to Improvement" at http://member.goodpractice.net/is-management-toolkit/Login.gp
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Last Updated ( Monday, 11 February 2008 )
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Continuous Improvement Toolkit |
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This tookit has been developed to support Continuous Improvement and is specifically aimed at councils, their partners and those staff who face the challenge of improving service delivery. The content of the toolkit was developed through the collaboration of practitioners in a number of Scottish councils, led by Aberdeen City Council under the direction of the Customer First CRM Programme Board. The toolkit provides a generic nine-stage framework or route map for the running of Continuous Improvement projects and incorporates a bank of tools, techniques, templates and links to resources that provide guidance and support for running projects from start to finish.
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Last Updated ( Monday, 18 February 2008 )
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Customer Services Toolkit |
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The Customer Services Toolkit is a resource developed by and for councils to help increase the profile and professionalism of customer services staff in local authorities. Developed by the Improvement Service's Customer First Programme in conjunction with Renfrewshire Council (as lead council) and 12 other Scottish councils, the toolkit forms part of a wider project to develop an accredited training qualification for customer services professionals.
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Last Updated ( Wednesday, 30 January 2008 )
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Toolkits