The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.
Customer Service Professional is a customer service qualification developed specifically for employees within Scottish councils by a consortium of Scottish local authorities, led by the Improvement Service and Renfrewshire Council.
Offering academic and career progression at Award, Certificate and, shortly, Diploma levels, Customer Service Professional is Scottish local government's only suite of online SQA-certificated qualifications.
Currently delivered in two-thirds of Scotland's 32 councils and several associated public sector bodies, these award-winning Qualifications: