The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.
The site demonstrates the innovative projects and approaches to service delivery being carried out by Scottish councils to improve services and their impact on people in local communities. It features over 150 case studies from across Scotland which show how the projects have improved outcomes for local people, reduced costs or improved efficiency.
Site users can find case studies by council, by title or by theme. The themes are:
Councils can submit their own case studies to be added to the site and can keep up with new additions through the Innovation Exchange newsletter. A Knowledge Hub group has also been set up to encourage discussion and collaboration around innovation across Scottish local government.