The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.
Two IS projects have been shortlisted in this year's Connect Awards.
The National Entitlement Card migration project is shortlisted for the Connect Innovate Award, which recognises the innovative use of ICT in delivering public services. The project saw the replacement of almost one million National Entitlement Cards using IS' Data Hub to check and verify customer addresses.
myaccount, the secure sign-in services for digital public services, is shortlisted for the Connect Citizen Award. This award recognises projects and solutions that use ICT to engage citizens and create citizen-centred services.
The winners will be announced at a ceremony on 21 June 2017.