Library
Our library contains documents held on the Improvement Service site together with links to documents held externally. A list of websites which also hold publications and information useful to those working in local government is available in our Information Sources section.
Users of the IS site are invited to submit documents that they think will be of value to other site users. Please note that you must be a registered user of the Improvement Service website and logged in if you wish to submit a new document. Documents submitted will not appear on the site immediately but will be subject to approval by our editorial team.
If you need any guidance or help please read our 'How to use this site' document.
Diagnostic Pathway
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Leaflet produced by the Improvement Service outlining the work that has already taken place as part of the Diagnostic and Design programmes, and the next steps. The programmes' approach enables councils to identify opportunities for improving services and realising efficiencies through simplifying, standardising and sharing; and then develop those opportunities into practical solutions.
This report summarises the approach and outputs from the Shared Services Diagnostic Pathway undertaken by all local authorities in Scotland. The Diagnostic Pathway aimed to gather information on how people were deployed within every council in Scotland in order to identify opportunities to simplify, standardise and share processes and operations with the intention of increasing efficiency and improving services.
Picture diagram of Shared Services Diagnostic Team Structure and Contact Details
This presentation by the Improvement Service at the Shared Services Diagnostic Practitioners events in November outlines the basic principles of using the toolkit and the recognised stages of the Diagnostic itself.
This presentation from City of Edinburgh Council was given to councils about to embark upon the Shared Services Diagnostic exercise at the Practitioner Events scheduled in Nov. 2007. This presentation outlines the critical success factors identified by the Pathfinder Councils for each recognised stage of the Diagnostic.
This presentation was given by Glasgow City Council at the Shared Services Diagnostic Launch events held in November 2007. The document outlines the Pathfinder approach and findings and offers some guidance for councils ready to embark on this process.
Guidance notes to assist officers to complete the NSS Diagnostic Phase - Funding Application Proforma (template) below.
Template for completion by councils or local authorities in order to submit for available funding from Scottish Government in order to undertake diagnostic exercise.
Letter to Chief Executives distributed on 12th October 2007 outlining the funding or money available to undergo diagnostic exercise previously piloted by Pathfinder councils Glasgow and Edinburgh.
