Improvement Service

The case study outlines the risk management challenge faced by Customer First in its handling of millions of personal data records, and explains how the programme implemented a standardised risk assessment framework  and a single point of storage for risk identification, recording, management and reporting across the Customer First Programme.

This document is a summary of Nomad projects collated in February 2009 from information taken from presentations, agendas and case studies submitted to Nomad over the period 2006-2008. They look specifically at any form of mobile working and mainly comprise technology projects such as WiFi, although other types of project are also represented.  Case studies are drawn from Aberdeen, Aberdeen City, Argyll and Bute, Barnsley, Clackmannanshire, Fife, Glasgow, Leeds, Midlothian, North Lanarkshire, Renfrewshire, Borders, Stirling, and West Lothian councils, and Forth Valley GIS.  To submit comments on these case studies or join the discussion around flexible and mobile working in Scotland, please join the online community at http://www.communities.idea.gov.uk/c/1339395/home.do

This review identifies lessons and outputs from shared services projects across Scottish local government which could be useful for others. particularly those in the Scottish public sector. The review intends to: help increase the understanding of this stage of the shared service agenda; enable the identification and capture of any hard deliverables and outputs from the projects to date; learn from experience and share good practice; help inform development of future projects and decisions about national supports and infrastructure. The material in this report is derived from an exercise (“a retrospective review” ) which was undertaken to identify and capture experiences from a range of projects focussing on the development of shared services in Scottish local government.

Presentation given by Steve Knight of Anglia Revenues Partnerships on learning from the creation of a common revenue service for Breckland and Forest Heath district councils.

This document is in two parts. The first provides guidance and good practice tips and suggestions on soft market testing for local authorities working up proposals for PFI or other procurement opportunities. The second part details the experiences of the project team and advisors working on the Stoke-on-Trent Bentilee Centre, a facility providing unified health, social services and other related services. It is one of the first examples of 'joining up' health and local government.

Case study - Blackburn with Darwen Borough Council and Hyndburn Borough Council demonstrate the benefits of collaborative partnership. An initiative between Blackburn with Darwen Borough Council and Hyndburn Borough Council to share expertise in urban regeneration has been successful. The two authorities now share staff and collaborate in providing services, including housing, economic development and transport. Blackburn and Hyndburn are different in many ways. One is a unitary, the other a district. One is Labour controlled, the other Conservative.  Nevertheless, the partnership has flourished because it helps each council address several key issues. Service Scope 1.5.3 Provide ICT Support to Service Users, 1.6 Legal services, 2.6.3 Manage performance framework 5.1 Economic Regeneration, 5.1.3 Provide Business Support, 10.2 Transport, 11.2 Housing Renewal.

Report on the government modernisation project in the North Rhine-Westphalia region of Germany.