Library
Our library contains documents held on the Improvement Service site together with links to documents held externally. A list of websites which also hold publications and information useful to those working in local government is available in our Information Sources section.
Users of the IS site are invited to submit documents that they think will be of value to other site users. Please note that you must be a registered user of the Improvement Service website and logged in if you wish to submit a new document. Documents submitted will not appear on the site immediately but will be subject to approval by our editorial team.
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Case Studies
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Presentation by Jim McIvor, Best Value Manager at West Lothian Council, about the Council's approach to planning and assessment. Presented at the performance management event held on 26 June 2007.
For Clackmannanshire Council, there is a requirement to show the links between community planning and the Council's corporate planning approach. In terms of performance management, a scorecard approach has been taken forward looking at financial, customer, internal business process and learning and growth elements being reported to a new scrutiny committee. There will be a regime of regular reporting with scorecards aligned to Community Outcomes.
Presentation given at the performance management event on 26 June 2007 at Stirling Council.
For Stirling Council, Citistat has formed part of a developing culture within the council to improve performance. The focus has been on the relationships between costs and outcomes, and to set these against clear priorities and baselines. Presentation give at the performance management event, 26 June 2007.
Overview of Aberdeen City Council's experiences of the Citistat pilot. Presentation given to the performance management event held on 26 June 2007.
For the City of Edinburgh Council, performance management was fragmented with multiple plans, performance indicators, reports, audits and inspections. There was too much emphasis on detail and not enough on focus. This presentation, given at the performance management event on 26 June 2007, outlines Edinburgh's experiences of the Citistat pilot and its assistance in the Council's goal of integrated performance management.
