Library
Our library contains documents held on the Improvement Service site together with links to documents held externally. A list of websites which also hold publications and information useful to those working in local government is available in our Information Sources section.
Users of the IS site are invited to submit documents that they think will be of value to other site users. Please note that you must be a registered user of the Improvement Service website and logged in if you wish to submit a new document. Documents submitted will not appear on the site immediately but will be subject to approval by our editorial team.
If you need any guidance or help please read our 'How to use this site' document.
Benchmarking
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This brief introduction to ABC Benchmarking Training outlines the training materials and how they should be used to achieve the best outcomes for learners.
Pre-course reading to allow participants in benchmarking training to familiarise themselves with the basic concepts and issues in benchmarking.?
Key contacts for users of the Benchmarking for Improvement Toolkit.
This Accounts Commission guide provides an overview of benchmarking that can help ensure that benchmarking is used to its full potential as part of continuous improvement.
