Library
Our library contains documents held on the Improvement Service site together with links to documents held externally. A list of websites which also hold publications and information useful to those working in local government is available in our Information Sources section.
Users of the IS site are invited to submit documents that they think will be of value to other site users. Please note that you must be a registered user of the Improvement Service website and logged in if you wish to submit a new document. Documents submitted will not appear on the site immediately but will be subject to approval by our editorial team.
If you need any guidance or help please read our 'How to use this site' document.
IS Corporate Documents
DocumentsDate added
List of direct dial phone numbers for all Improvement Service staff.
The PSIF is an innovative and bespoke quality model for public services in Scotland. It integrates quality frameworks such as Charter Mark, Investors in People and EFQM Excellence Model to create a holistic approach to continuous improvement. This handout outlines the nine criteria parts of the PSIF.
The PSIF is an innovative and bespoke quality model for public services in Scotland. It integrates quality frameworks such as Charter Mark, Investors in People and EFQM Excellence Model to create a holistic approach to continuous improvement. This document gives an overview of the PSIF, explaining what it is and what the benefits of its use are.
