Improvement Service

List of direct dial phone numbers for all Improvement Service staff.

The PSIF is an innovative and bespoke quality model for public services in Scotland. It integrates quality frameworks such as Charter Mark, Investors in People and EFQM Excellence Model to create a holistic approach to continuous improvement. This handout outlines the nine criteria parts of the PSIF.

The PSIF is an innovative and bespoke quality model for public services in Scotland. It integrates quality frameworks such as Charter Mark, Investors in People and EFQM Excellence Model to create a holistic approach to continuous improvement. This document gives an overview of the PSIF, explaining what it is and what the benefits of its use are.