Library
Our library contains documents held on the Improvement Service site together with links to documents held externally. A list of websites which also hold publications and information useful to those working in local government is available in our Information Sources section.
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Knowledge Management in Local Government
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Aberdeen City Council has a high proportion of employees who are close to retirement and have worked in the organisation for many years. The council needs to ensure that as much of this accumulated experience as possible is retained within the organisation before these employees leave. This case study outlines how the existing managing leavers policy has been adapted to incorporate knowledge capture on exit.
Aberdeen City Council's KM strategy is designed to ensure all information and knowledge created and used within the council is accessible to all and to ensure that information and knowledge are managed and controlled in a co-ordinated and cost-effective manner. This document aims to: present the case for an Information and Knowledge Management strategy; outline the Information and Knowledge Management strategy vision; and, describe the actions involved to achieve the Information and Knowledge Management strategy vision and goals.
For further information relating to this document, please contact Lorraine Illingworth (mailto:lillingworth@aberdeencity.gov.uk), Information and Knowledge Management Officer, e-Government Team, Service Design and Development, Aberdeen City Council on 01224 523874.
How Knowledge Sharing Can Benefit the Citizen in Improving Service Delivery
Dissertation submitted as part of an MSc in Knowledge Management. In order to achieve the aspirations set out by e-government, local authorities need to change traditional ways of working. Knowledge sharing is central to this change. This study looks at the impact of e-government on Aberdeen City Council, focusing specifically on the area of knowledge sharing and how this can benefit the citizen in improving service delivery.
A dissertation forming part of an MSc in Knowledge Management (KM). The paper attempts to situate knowledge management in the local government context. It investigates levels of awareness of knowledge attributes and knowledge management within Scottish local government; the degree to which KM is emerging in this sector; KM maturity; and approaches adopted to measure the impact of KM.
Developing place-aware intelligence repositories for Scottish local authorities and partnerships
10/12/2007
Paper which explores improving the process of policy formulation, resource planning, performance monitoring and data sharing across Scottish local authorities and partnerships.
KnowFife Dataset is a new shared information resource for Fife Partnership - making information on Fife accessible to decision makers and citizens. It includes profile information on population, the economy, education skills and training, health and well-being, the environment, community safety and other community planning themes. Uses InstantAtlas Data Server as the software platform.
In this presentation at the Best Value Conference 2006, Bonnie Cheuk of the Improvement Service and David Porter of PricewaterhouseCoopers asked what's in it for me to share my knowledge, and how can it help me to achieve greater efficiency, quality and accountability? Using Best Value examples, this session demonstrated the value that a practical approach to sharing knowledge can bring to Scottish local government - and the challenges of getting it right.
