Library
Our library contains documents held on the Improvement Service site together with links to documents held externally. A list of websites which also hold publications and information useful to those working in local government is available in our Information Sources section.
Users of the IS site are invited to submit documents that they think will be of value to other site users. Please note that you must be a registered user of the Improvement Service website and logged in if you wish to submit a new document. Documents submitted will not appear on the site immediately but will be subject to approval by our editorial team.
If you need any guidance or help please read our 'How to use this site' document.
Smart Ideas Fund
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In its early days, the Improvement Service was able to set up two funds - the Innovation Exchange Fund and the SMART Fund - to support special projects that it was believed could have a wide impact on services. This report provides short summaries about the funded projects, highlighting the learning and deliverables which will be of value to others. Contact details are also provided to enable further sharing of the expertise and knowledge developed during these projects.
In partnership with ESP Consultancy, West Lothian Council is developing a caseload management system to assist councillors in managing their workload. Alison Flynn from ESP Consultancy demonstrated the online training requirements package.
In partnership with ESP Consultancy, West Lothian Council is developing a caseload management system to assist councillors in managing their workload. Christine Calder and Faye Rudland from West Lothian Council gave a walkthrough of the web-based caseload management system.
Fiona Jackson of the Scottish Housing Best Value Network outlines its project to further develop a peer review system.
Siobhan Fagan outlined Angus Community Planning Partnership's feasibility study into developing the existing Community Planning IT system from a prototype to a fully developed, integrated application for use by all 10 partner organisations.
Outline of North Lanarkshire Council's creation of an Approved Traders Scheme which will demonstrate that adherents to the scheme - primarily tradesmen and home improvement firms - achieve a certain standard of operation.
Case study on Clackmannanshire Council's Elected Member Caseload Management System.
This document outlines the successful request for £10,000 Improvement Service Smart Funds towards the further development of a Lotus Notes-Based caseload management system at Clackmannanshire Council.
Update report (at March 2008) on caseload management system in effect at West Lothian council.
This document outlines the successful request for £10,000 Improvement Service smart funds towards the further development of a Lotus Notes-based caseload management system at Clackmannanshire Council.
This document provides an update on plans to provide an approved trader scheme in North Lanarkshire. This successful smart fun application aims to provide a list of trusted trades people for home improvement and other trade people who carry out work in consumer's homes, where consumers experience difficulty in trying to chose a trader. Hopefully this will improve standards and increase consumer confidence in the selected sector .
This document outlines a rough timescale for implementation of an approved traders' scheme for tradesmen and home improvement firms in North Lanarkshire, in an endeavour to provide a list of trusted trades people where consumers experience difficulty in trying to chose a trader, and thereby hopefully improve standards and increase consumer confidence in the selected sectors.
This report from Northgate evaluates the possibility of developing the existing IT system for the community planning partnership (including the police) and makes some suggestions for future direction of the solution.
This document outlines the business case for West Lothian Council applying to the IS for £50k improvement funds towards implementing their customer services strategy.
This document outlines lessons learnt in the Angus community planning partnership's working, and what they've learnt through the evaluation from Northgate.
