Library
Our library contains documents held on the Improvement Service site together with links to documents held externally. A list of websites which also hold publications and information useful to those working in local government is available in our Information Sources section.
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Business Cases / Benefits Realisation
DocumentsDate added
Customer First Benefits Management - Follow on meeting.
Customer First Benefits Management - Follow on meeting.
Customer First Benefits Management - Follow on meeting.
Customer First Benefits Management - Follow on meeting involving East Renfrewshire, Renfrewshire, North Ayrshire, Glasgow City, Inverclyde, East Dunbartonshire Councils on approach to reporting on benefits against Customer First.
This document is an updated version of frequently asked questions against benefits realisation for the Customer First Programme.
The Cashable and Non-cashable Efficiency Savings Guidance Handbook on Leading Practice for Scottish Local Authorities was produced as a result of the benefits realisation workshop involving Aberdeen City, Aberdeenshire, Highland and Moray Councils.
Minutes of the benefits realisation workshop held at Aberdeen City Council on 8 November 2006 and attended by Aberdeen City, Aberdeenshire, Moray and Highland Councils and the Improvement Service.
Minutes of the benefits realisation workshop held at North Ayrshire Council on 29 August 2006 and attended by representatives from the Improvement Service, North Ayrshire, East Ayrshire, and South Ayrshire Councils.
Presentation by the Improvement Service to benefits realisation meeting, Aberdeen, November 2006.
Presentation by Angus Council to benefits realisation workshop, February 2007.
Minutes of the benefits realisation workshop held at Perth & Kinross Council, 21 February 2007 and attended by representatives from Angus, Dundee City, Fife, Perth & Kinross Councils, the Improvement Service and CGL Associates.
Presentation by Fife Council to benefits realisation workshop, February 2007.
Presentation by Perth Kinross Council to benefits realisation workshop, February 2007.
Minutes of the benefits realisation workshop held in Glasgow on 5 April 2007 and attended by representatives from the Improvement Service and Glasgow City, Renfrewshire, East Renfrewshire and East Dunbartonshire Councils.
Presentation by East Renfrewshire Council to benefits realisation workshop, April 2007.
