Library
Our library contains documents held on the Improvement Service site together with links to documents held externally. A list of websites which also hold publications and information useful to those working in local government is available in our Information Sources section.
Users of the IS site are invited to submit documents that they think will be of value to other site users. Please note that you must be a registered user of the Improvement Service website and logged in if you wish to submit a new document. Documents submitted will not appear on the site immediately but will be subject to approval by our editorial team.
If you need any guidance or help please read our 'How to use this site' document.
Case Studies
DocumentsDate added
Case study on Clackmannanshire Council's use of and experiences with the Public Service Improvement Framework (PSIF).
Case study looking at how Renfrewshire Council has successfully implemented PSIF across the council, from a pilot scheme in five services in 200 to over half of services by March 2011. The case study outlines the council's structured approach to implementation.
Case study on how the implementation of PSIF has led to a cultural shift for staff in West Lothian Council's Neighbourhood Environment Teams. The case study looks at how PSIF has encouraged greater engagement with customers, provided a forum for staff to air their opinions and make suggestions for improving service, and has led to an increased focus on outputs.
Case study on the use and effects of the Public Service Improvement Framework (PSIF) within the West Lothian Council Advice Shop. The case study looks at how PSIF has improved service planning and delivery, engaged staff in improvements, and is leading to better outcomes for customers.
A Case Study of the West Lothian Council experience of implementing PSIF as the founding organisation.
A Case Study of West Dunbartonshire Council's experience of implementing PSIF
A Case Study of the Lothian and Borders Fire Service's experience of implementing PSIF
Case Study details of City of Edinburgh Council's experience in implementing PSIF
A Case Study of the Clackmannanshire Council experience of implementing PSIF.
