Library
Our library contains documents held on the Improvement Service site together with links to documents held externally. A list of websites which also hold publications and information useful to those working in local government is available in our Information Sources section.
Users of the IS site are invited to submit documents that they think will be of value to other site users. Please note that you must be a registered user of the Improvement Service website and logged in if you wish to submit a new document. Documents submitted will not appear on the site immediately but will be subject to approval by our editorial team.
If you need any guidance or help please read our 'How to use this site' document.
Annual Reports and Business Plans
DocumentsDate added
Improvement Service Annual Report for the financial year 2008-2009.
IS Directors Report and Financial Statements for 2008-2009.
The IS Operational Plan for 2009/10 is the second annual plan derived from our three year Business Strategy and sets out how we have shaped our priorities to meet the needs of councils and their partners over the coming year. This plan sets out how over 2009/ 10 we will make progress against the outcomes set out in the IS Business Plan 2008/ 11.
Improvement Service Annual Report for the financial year 2007-2008.
Aims, objectives and planned activities of the Improvement Service's Improving Outcomes programme from 2008-2011.
Aims, objectives and planned activities of the Improvement Service's Improving Outcomes programme from 2008-2011.
Summary of the Improvement Service's Business Plan 2008-2011.
The Improvement Service's Business Plan 2008-2011.
Annual report and financial statements for the Improvement Service covering financial year 2006-2007.
This publication is intended to provide a progress summary of the work undertaken by the
Improvement Service during 2006/2007. The information is provided against the specific aims and objectives we identified for 2006/7
using the terms such as “We will” or “This programme aims to” with subsequent outcomes identified under the heading “What we achieved”. The summary is presented under the broad themes and programmes that the Improvement Service focuses on. These are: Developing Capacity, Best Value and
Improvement, Partnership and Joint Working, Efficient Resourcing and Performance
Management, Customer First, Knowledge Management and Research.
The Improvement Service Business Plan 2007/2008 is built around the following three core themes as agreed with the Improvement Service Board of Directors:
Supporting the development and sharing of leading practice through effective knowledge management and capture.
Creating a national framework and resources for top executive development and 'delivery end' leadership development.
Supporting Best Value by enhancing governance and performance management capacity across Scottish Councils.
These themes support, and are supported by our related national programmes 'Customer First' and Shared Services programmes.
