Library
Our library contains documents held on the Improvement Service site together with links to documents held externally. A list of websites which also hold publications and information useful to those working in local government is available in our Information Sources section.
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Process and Infrastructure
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Knowledge brokering is a systematic approach to seeking external ideas from people in a variety of industries, disciplines, and contexts and then of combining the resulting lessons in new ways. This article is a closer look at the way organisations use knowledge brokering to improve their business processes and offers practical lessons and suggests how senior managers must adapt to thrive in a digital era characterised by increased collaboration.
