A mind map is a method used to visually represent and organise information. This information is typically connected to the single concept, which may be the idea or the primary objective for the work being undertaken.
A mind map requires nothing other than a pen and paper, (though it is possible to use software to create your mind map online). Due to its personal nature, it is possible to create this individually for the needs of that person for that particular piece of work.
It is well recognised that some people respond better to visual information as opposed to typical text-heavy documents, etc. A mind map offers such an alternative as it allows the analyst to generate, visualise, structure and classify ideas. This can be particularly useful in instances where the analyst may be required to gain an understanding of the intricacies of a business system and the relationships between different requirements. The mind map should always be used to supplement more formal pieces of documentation
The following steps for the creation of a mind-map as defined by Tony Buzan, who is credited with adding credibility to the mind maps found today:
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While mind maps are personal to the creator, it is likely that by sharing across the organisation, it can add value to the many. Remember that while your mind map is a highly personal experience, by opening this up across the organisation, you should be able to help spread both the skills and the knowledge of the service from the user across the teams.