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Improving Outcomes in Money Advice - improving the impact of Scotland's money advice services

Improving Outcomes in Money Advice

The Improving Outcomes in Money Advice (MAO) project is aimed at improving the impact of Scotland’s money advice services and supporting councils and their partners in this process.


It is run by the Money Advice Service and the Improvement Service.


The project has now entered its’ second phase, funded for a further three years until summer 2017, which will focus on offering practical support around a range of key improvement areas identified by the initial research carried out in the first phase of the project.


Report: Money Advice Across Scotland's Local AuthoritiesThe first phase of the MAO project started in August 2012 and a major output of this work included a detailed research report on ‘Money advice across Scotland’s local authorities’. The research included detailed interviews with councils and other key stakeholders in the field of money advice and identified a range of issues and areas for improvement.





We offer councils and their partners support with the following:



Project Advisory Board

The MAO project is overseen by a Project Advisory Board including representatives from different local authorities, academia, Accountant in Bankruptcy, Citizens Advice Scotland, COSLA, Money Advice Scotland, Money Advice Service, NHS Scotland, Scotcash, Scottish Legal Aid Board and Stepchange.


To access previous minutes from the board meetings, please join our Knowledge Hub group.


Sandra Sankey

Project Manager

Tel. 01506 283788

Email Sandra

Karen Carrick

Project Manager

Tel. 01506 283566

Email Karen


Paige Barclay

Project Officer

Tel. 01506 283800

Email Paige

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