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Improving Outcomes in Money Advice - improving the impact of Scotland's money advice services

Money Advice Performance Management Framework (MAPMF)


Karen Carrick

Project Manager

Tel. 01506 283566

Email Karen


Paige Barclay

Project Officer

Tel. 01506 283800

Email Paige

The Improvement Service, in partnership with the Money Advice Service, is leading on the collation and analysis of data for the Money Advice Performance Management Framework (MAPMF).


The Framework aims to capture key performance indicators for money advice services funded by local authorities on both an in-house and commissioned basis. It forms part of the Improving Outcomes in Money Advice Project, whose initial research identified local authorities as the main funders of money advice services in Scotland.


The MAPMF has been developed in close consultation and co-operation with local authorities and other key stakeholders and provides a consistent basis for reporting and measuring money advice performance.


The framework is now in its third iteration, having so far reported on the performance of money advice services for financial years 2014-15 and 2015-16. With increasing uncertainty in relation to the future funding of money advice services in the face of ongoing budget cuts, as summarised in a recent report by the project team, the need to demonstrate the achievements of the services and the difference they make remains as important as ever.


Anyone interested in learning more about this work should contact the project team via

ISMoneyAdvice on Twitter


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