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myaccount - the secure and easy way to access Scotland's public services online

myaccount Case Studies

Data Hub ensures business as usual for travel scheme

Replacing one million National Entitlement Cards in six months – and making sure they went to the right people – was always going to be a massive task. Fortunately, the Improvement Service’s Data Hub was there to help.

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Online school payments in Aberdeenshire

The cost and administrative burden of cash handling in schools can be significant. When Aberdeenshire Council introduced an online payments system for school catering services across its secondary schools, using myaccount for authentication, there were benefits for parents, schools and the Council.

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Digital transformation at Highland Council

One year on from introducing new digital services using myaccount for customer sign in and authentication, Highland Council is well on its way to achieving its target of dealing with 40% of customer transactions online.

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myaccount - the secure and simple sign-in service for online public services

mygovscot ‘myaccount’ is the simple and secure sign-in service to access online public services provided by eligible public bodies in Scotland.  It is the agreed national approach for individuals to sign-in to online public services within Scotland. This case study outlines its development.

Read the case study.


Trail-blazing digital services for Edinburgh citizens

How City of Edinburgh Council is using myaccount to offer automated services to its customers online.

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