“Among the key drivers identified when looking to refresh the service were cost, reliability and accessibility. We've been able to deliver on all fronts..."
“...even more people and eligible Scottish public bodies can have the convenience, choice and flexibility myaccount offers.”
“The solution is now hosted in a private cloud for less than half the price that IS were previously paying.”
The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.
Head of Business Development
Tel. 01506 283824
If you are a service provider and would like more information about using myaccount in your organisation, please contact:
or go to the Service Providers' Portal, which provides news, information and resources to assist in the integration of myaccount. These include documentation, policies, guidance and code snippets. To access the resources, visit the portal and either sign in with your myaccount or register for one.
If you would like to register with myaccount or get more information about using myaccount as a citizen, please visit http://signin.mygovscot.org
mygovscot ‘myaccount’ is the simple and secure sign-in service to access online public services provided by eligible public bodies in Scotland. It is the agreed national approach for individuals to sign-in to online public services within Scotland. It provides people living in Scotland with the ability to set up an online account, and use it to access a growing range of online public services.
Scottish Government-funded, myaccount is operated and managed by the Improvement Service , a body established in 2005 to work with Scottish councils and their partners to improve the efficiency, quality and accountability of local public services.
We know that, in the digital and internet age, consumers increasingly expect services to be delivered online. And, yet, identity management remains a major challenge for the smooth delivery of digital public services.
Across the public sector, people routinely prove identity; however, proving identity is not the same as being allowed to access something. So while public bodies frequently establish identity, they don’t always do it in a consistent or reusable way, leading to organisations holding multiple identities in their systems. As well as causing duplication in user administration, it can pose serious threats to information security.
myaccount helps eligible public bodies address these challenges and, for the public, it provides secure, trusted and easy access to online public services, more conveniently and at lower cost.
The new myaccount service was launched in May 2014, on time, on budget. The Improvement Service appointed Tata Consultancy Services (TCS) as its technology partner to deliver a radical overhaul and technology refresh of the Citizen’s Account, myaccount’s predecessor.
High operational costs plus integration challenges had impacted on uptake and adoption levels of the Citizen’s Account’s. Additionally, the service had been increasingly reliant on ageing hardware and software.
In 2013, the Improvement Service initiated a high profile project to refresh the Citizen’s Account with some core ambitions in mind:
“To be a high-performing provider of value-for-money services to enable secure, trusted and easy access to online public services to Scotland’s citizens through a radical transformation of the Service’s technology and operational management”.
Prior to that point, the Citizen’s Account’s service - myaccount’s predecessor - had:
As technology partner, TCS worked closely on the application development with the Improvement Service to refresh and evolve the Service, principally to:
“The Improvement Service recently looked at the options for renewing a number of their aged services that were delivered through multiple suppliers with individual contracts which were complex to manage. The technology stack and hardware was hosted in co-location facility. The solution is now hosted in a private cloud for less than half the price that IS were previously paying”
p8, Scotland’s Digital Future: Data Hosting and Data Centre Strategy for the Scottish Public Sector, The Scottish Government
The new myaccount service – involving a radical refresh and overhaul of the service’s technology – successfully launched on time, on budget in May 2014. By October 2015, the service had:
Martin Brown, Head of Business Development, the Improvement Service says:
“The Service’s refresh means even more people and eligible Scottish public bodies can have the convenience, choice and flexibility myaccount offers. Not only is it helping the Improvement Service expand myaccount’s reach, it’s another step towards the Scottish Government’s aim of a common national approach for people signing-in to online public services, a key objective in Scotland’s Digital Future Strategy.”
Keen not to rest on its laurels, the Improvement Service has:
Cameron Walker, Head of Operations, the Improvement Service adds:
“Among the key drivers identified by the Improvement Service when looking to refresh the service were cost, reliability and accessibility. We’ve been able to deliver on all fronts through our partnership with TCS – and, in turn, theirs with brightsolid – helping improve significantly the proposition and the appeal of the myaccount service in the process.”
The Improvement Service required a bespoke, cost effective solution – hosted on a dedicated cloud environment – capable of meeting customer and end-user requirements while complying with information security.
The new service was launched in May 2014, simultaneously re-branded as myaccount. The service successfully delivers ID management to eligible public bodies in Scotland and comprises:
The service comprises:
Sign-In: Secure single sign-in capability for eligible public bodies’ web-facing applications
Data: Data management service giving service providers tools to improve local data quality and accuracy
Verify: Set of tools and business processes to validate and verify individuals and register service users for the Service
Notify: Secure notification and messaging service to share change of circumstance intelligence
TCS led on the application development, including design, build and testing.
With cost, reliability and security central concerns of the Improvement Service, TCS partnered with brightsolid to deliver a cloud-hosted environment with a robust Service Level Agreement. It guaranteed 99.99% accessibility, plus the capability to host data in an N3-accredited environment.
brightsolid delivered this by successfully managing and migrating the solution from co-location facilities to a dedicated private cloud in brightsolid’s Tier III facilities.
The overall solution deployed open-source technologies and adopted a standards-based approach, using an agile approach to the design, build, test and roll-out.
Among the notable features which shaped the solution’s design included: