The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.
myaccount, the simple and secure sign-in service for accessing eligible online public services in Scotland, won the Citizen Award at Holyrood’s 2017 Connect ICT Awards.
myaccount enables people living in Scotland to set up an online account which can be used to access a growing range of online public services across local government and health. Services avaiable include managing Council Tax, reporting environmental problems, applying for parking permits, paying school meals, reporting changes of circumstances, applying for housing benefits, or accessing health records if, for example, you are diabetic.
The Holyrood Connect ICT Awards celebrates excellence in public sector ICT. The Citizen Award, in particular, recognises projects and solutions that use ICT to engage citizens and create citizen-centred services.
Martin Brown, Head of Business Development for myaccount, said: “We are delighted to receive the Holyrood Connect award. We take strong encouragement from the judging panel’s recognition not only for what we have achieved in growth terms but equally for the impact and better outcomes that we are helping our partners to realise.
"The support of our customers across Scotland’s public sector has been intrinsic to our success. By way of illustration, of the four other nominations in the Citizen award category, three of these - Aberdeenshire, Argyll & Bute and Renfrewshire - are key customers of the myaccount service. We know that secure registration and authentication are pivotal to digital public services, backed by good data quality for personalised services and end-to-end transactions to be delivered securely, consistently and cheaply. The myaccount service – both in terms of its capabilities today and in how we plan to evolve them – are well positioned to support a step change in how services are delivered, and in how people manage their relationship with government in the digital age”.
myaccount is delivered by the Improvement Service with its technology partner, Tata Consultancy Services (TCS). From its 2014 re-launch, the myaccount service has gone from strength to strength. Twenty-seven out of Scotland’s 32 councils are using or plan to use the service and almost 300,000 people have an online account, while a further 2.4 million (47% of the population) hold an offline account. In the first three months of 2017, the service handled over 500,000 authentication requests, a figure set to grow substantially.
The myaccount product range will be expanded during 2017. New products include:
The IS is also collaborating on developments with Young Scot, SEEMiS LLP and NHS Scotland. These developments share a broad common purpose: helping to support a step change in service delivery models and helping people manage their relationship with government in the digital age.