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myaccount scoops award for citizen engagement


myaccount, the simple and secure sign-in service for accessing eligible online public services in Scotland, won the Citizen Award at Holyrood’s 2017 Connect ICT Awards.


myaccount enables people living in Scotland to set up an online account which can be used to access a growing range of online public services across local government and health. Services avaiable include managing  Council Tax, reporting environmental problems, applying for parking permits, paying school meals, reporting changes of circumstances, applying for housing benefits, or accessing health records if, for example, you are diabetic.


The Holyrood Connect ICT Awards celebrates excellence in public sector ICT. The Citizen Award, in particular, recognises projects and solutions that use ICT to engage citizens and create citizen-centred services.


Martin Brown, Head of Business Development for myaccount, said: “We are delighted to receive the Holyrood Connect award. We take strong encouragement from the judging panel’s recognition not only for what we have achieved in growth terms but equally for the impact and better outcomes that we are helping our partners to realise.


"The support of our customers across Scotland’s public sector has been intrinsic to our success. By way of illustration, of the four other nominations in the Citizen award category, three of these - Aberdeenshire, Argyll & Bute and Renfrewshire - are key customers of the myaccount service. We know that secure registration and authentication are pivotal to digital public services, backed by good data quality for personalised services and end-to-end transactions to be delivered securely, consistently and cheaply. The myaccount service – both in terms of its capabilities today and in how we plan to evolve them – are well positioned to support a step change in how services are delivered, and in how people manage their relationship with government in the digital age”.


myaccount is delivered by the Improvement Service with its technology partner, Tata Consultancy Services (TCS). From its 2014 re-launch, the myaccount service has gone from strength to strength. Twenty-seven out of Scotland’s 32 councils are using or plan to use the service and almost 300,000 people have an online account, while a further 2.4 million (47% of the population) hold an offline account. In the first three months of 2017, the service handled over 500,000 authentication requests, a figure set to grow substantially.


The myaccount product range will be expanded during 2017. New products include:


  • bisaccount - a solution for connecting businesses to online public services, simply and securely, designed to help businesses prove who they are when transacting with public services online in Scotland.

  • Data Hub Self Service - a service which will provide a simple and secure sign-in service, designed to help the Scottish public sector access data matching and cleansing services at a time that suits them. Using the technology of the myaccount service, the Data Hub will deliver an online data matching and cleansing solution.

  • DigiCheck - a digital checking service to enable users to manage their relationship with government, safely, simply and securely, enabling service providers to confirm the identity of a user who wishes to transact with government services online.


The IS is also collaborating on developments with Young Scot, SEEMiS LLP and NHS Scotland. These developments share a broad common purpose: helping to support a step change in service delivery models and helping people manage their relationship with government in the digital age.


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