The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.
The National Entitlement Card (NEC) is a smartcard used to provide public services to Scottish residents. It is best known for providing access to Transport Scotland's national concessionary travel scheme for older and disabled people and Young Scot but offers access to a range of other services such as libraries and leisure. Over 2.1 million people in Scotland possess a National Entitlement Card.
The National Entitlement Card Programme Office (NECPO) was set up to deliver a managed service to support the 32 local authorities and provide guidance and assistance with other potential developments and partners. The Improvement Service provides overall governance for the card programme and appointed Dundee City Council to lead NECPO.
NECPO provides the following services:
The NECPO team is currently working with several local authorities and partners to increase the services using the card, the application process and the available data potential in line with the national digital strategy. Further information on the NEC is available at www.entitlementcard.org.uk