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New transformation support available from IS



The Improvement Service has launched a renewed offer of support to councils on transformation.


Building on the work of our change management programme to date, discussions with councils and our understanding of the challenges and opportunities facing local government, we’re developing a programme of support based on four themes:


  • Outcome Focused Service Redesign
  • Leadership, People and Culture
  • Place and Empowerment
  • Data and Business Intelligence


Sarah Gadsden, Interim Chief Executive at the Improvement Service, launched the new programme at the Change Managers’ Network Event on 5th December 2018. She said, “We’ve started the co-design of our support offer today, with colleagues from 26 councils working with us to identify priority deliverables. We’ll continue to work with the Change Managers Network and partners as we refine the many ideas generated today and develop them into a programme with clear deliverables.”


To access the presentations and feedback from the launch event, and to get involved in future discussions and events, please sign up to the Change Manager’s Network Knowledge Hub Group -


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