Improvement Service

Supporting Scottish Local Government and its partners to deliver better outcomes for communities

October 2008

#	Article Title	Date
1	Councils need to work together to put customers first	Wednesday, 29 October 2008
2	Annual Statistics Stakeholder Conference papers available	Tuesday, 28 October 2008
3	Collaborative Gain - Getting the most out of partnership working	Thursday, 23 October 2008
4	Petition panel to be established	Friday, 17 October 2008
5	East Ayrshire North Communities Federation established in the centre of Kilmarnock	Thursday, 16 October 2008
6	Award scheme seeks best councils to work for	Monday, 13 October 2008
7	LARIA Excellence in Research Award	Monday, 13 October 2008
8	Proudly Announcing... Scotland's First SQA-Qualified Customer Service Professionals	Monday, 13 October 2008
9	Safer South Lanarkshire - Live Community Event - Carluke	Friday, 10 October 2008
10	Glasgow Housing Association builds on the success of Customer First and the National CRM Project	Thursday, 09 October 2008
11	Regulatory study identifies future support needs	Wednesday, 08 October 2008
12	Customer insight conference is an online success	Monday, 06 October 2008
13	Cashless System for North Lanarkshire Council's Secondary Schools	Monday, 06 October 2008