Improvement Service

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March 2009

# Article Title Date
1 Redesign of the Improvement Service Website Monday, 30 March 2009
2 Customer Service Professional Qualifications – development to Diploma level moves forward Sunday, 29 March 2009
3 Developing Local Information Systems - project to develop how-to guidance Sunday, 29 March 2009
4 Driving forward common standards for measuring customer satisfaction and experience Sunday, 29 March 2009
5 Lagan and CRM knowledge sharing workshop Sunday, 29 March 2009
6 Public Service Improvement Framework Update – March 2009 Sunday, 29 March 2009
7 New National Entitlement Card Management System goes live Wednesday, 25 March 2009
8 New contact details for the Improvement Service Monday, 23 March 2009
9 PSIF and Scottish Library & Information Council - working together Monday, 16 March 2009
10 LARIA in Scotland Conference 2009 - call for presentations and posters Monday, 16 March 2009
11 Universities Scotland launches economic review Tuesday, 10 March 2009
12 COSLA Excellence Award winners 2009 Monday, 09 March 2009
13 Dealing with the recession - resources for councils Tuesday, 03 March 2009
14 Councils take advantage of the Customer Service Professional Qualifications Monday, 02 March 2009
15 Collaborative working delivers critical mass Monday, 02 March 2009
16 Local outcome indicators project Monday, 02 March 2009
 
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