An update on the Qualifications' development to the 20 February meeting of the Society of Local Authority Chief Executives (SOLACE) generated significant interest and positive feedback as well as support for the future direction of the Qualifications including development of the Diploma.
Ambassadors from the initial group of successful candidates and their Learning Coaches have made very positive contributions at a series of events run for councils and others during January and February to set out what's involved in offering, managing and supporting the Qualifications locally.
Developed by councils, for councils, the Qualifications are built around the unique and distinct context of Scottish local government and are:
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nationally recognised Qualifications
- Scottish Qualifications Authority (SQA) certificated
- endorsed by the Convention of Scottish Local Authorities (COSLA)
- portable across Scottish local government.
Open to all council employees who deal with the public, from new recruits to experienced professionals, they provide real, useful skills for public sector customer service employees, recognise and reward professionalism in local government and raise the standards for new and existing staff.
Available at three levels - Award, Certificate and Diploma - they are designed to:
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be flexible
- fit in with staff time
- use a ‘light touch' approach using online learning and assessment methods that allow for minimum administration centrally and at the delivery point
- be cost-effective for councils
Further details are available from enquiries@customerserviceprofessional.co.uk, the Customer Service Professional website or Human Resources or Training & Development departments in each council.
