Over the past two months council staff have been busy testing the new system and working with colleagues in the Improvement Service and Dundee City Council to train local staff and ensure that all users are able to familiarise themselves with the new system. We would like to thank council and SPT staff for all of their efforts over this time and their contribution to ensuring that customer services have not been disrupted too much during the transition.
The new system is able to deliver a full online solution for registration, processing and issuing of smartcards and will reduce most of the bureaucracy and cost involved in customers having to fill in application forms, return those forms for checking and have their picture taken at a photo booth. It also reduces the costs of card production by removing the need to scan forms and correct errors. This means that customers can get their new card or a replacement card within a couple of days of applying.
The new system also utilises the local government citizen account system and the OneScotland national gazetteer to provide simpler validation and verification which in turn helps to improve data quality and ensure that customers' details can be kept accurate and up to date. It also adds further checks that help to prevent fraud and abuse of valuable services such as free travel.
For more information on the NEC or the new card management system, contact Sid Bulloch, NEC Programme Manager.
