The council has recently embarked on a major business transformation programme which aims to improve customer service and streamline the back office functions while making a significant contribution towards Moray's challenging financial savings targets.
The council opted to take advantage of the Improvement Service's National Framework Agreement in order to benefit from the direct experience of other councils in Scotland, and access the favourable terms of the agreement between Lagan and the Improvement Service. Lagan now works with over half the local authorities in Scotland, serving over two million citizens.
Mark Palmer, the Council's Chief Financial Officer and Senior Responsible Officer for the Designing Better Services Programme said, "Lagan's Enterprise Case Management solution is seen as one of the key technologies underpinning the Moray Council's transformation agenda that will help drive the changes and service improvements that we are expecting. We are also pleased to be joining the community of Scottish local government Lagan users and hope that this will bring efficiency benefits by working together to develop the system."
