The article goes on to mention further developments planned by Customer First which will benefit all Scottish councils.
It highlights the collaborative benefits that Customer First offers, particularly in light of the current financial challenges. These include:
- Better quality public services - through improved collaboration and learning
- Faster response - by delivering 'first time' public services
- Enhanced credibility - improving perceptions of local government
- Lower costs - by delivering public services more efficiently
- Wider coverage - by ensuring people receive the services they're entitled
Further information on Customer First can be found on our Customer First page.
