Midlothian is the 17th Scottish council offering and supporting candidates through the online qualifications, and the official launch and first round of induction events took place at Midlothian House, Dalkeith on 26th March 2010.
Staff working in Executive Services' Contact Centre are involved in the initial phase of the qualifications' rollout in |
| CSP Candidates and learning coaches join Trisha Sime, Contact Centre Manager (front right) and Bill Pearson of The Improvement Service (back right) to celebrate the launch of the Qualifications in Dalkeith. |
Candidates, learning coaches, invigilators and managers were joined at the official launch by Trisha Sime (Contact Centre Manager), with messages of support and encouragement conveyed by Chief Executive, Kenneth Lawrie.
Cleland Sneddon, Head of HR and Performance, said, "The suite of qualifications has a subtitle - 'journey to excellence' - which is a great description of the journey you are about to embark on. At a time when public expectations have never been higher and our resources are getting much tighter, being able to deliver truly excellent customer services at the first point of contact is vital.
The contact centre has continually demonstrated the teamwork and commitment necessary to deliver excellence. This qualification will formally recognise the quality of your work, help you improve further, and show a lead to the rest of the council."
Kenneth Lawrie wished the candidates every success in their progress through the qualifications and paid tribute to the contact centre team, and Trisha Sime in particular, for their hard work in preparing for the qualifications' roll out. "The Contact Centre team are, and will be, absolutely at the forefront of the transformational change and journey to excellence that this Council is on. I'm very appreciative of all of your efforts. Good luck with the programme," he said.
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