Improvserv on Twitter
We publish news from the Improvement Service as well as other news relevant to local government improvement in Scotland. We welcome contributions from Scottish local authorities and partner organisations. If you have a story you would like to share, contact us.
Blog: Shared Lives Moray
At the end of January, I was delighted to attend a Parliamentary reception in Holyrood, to celebrate Shared Lives in Scotland. Sponsored by Richard Lochhead MSP, the event brought together Shared Lives Shared Lives carers, service users, scheme staff and members of the Scottish Parliament to celebrate all that Shared Lives schemes in Scotland have achieved over the past year.
Step into STEM
Staff from the Improvement Service’s Roads Collaboration Programme and the Spatial Hub supported the recent Step into STEM Event in West Lothian (Wednesday 6 March).
Four ways planning can improve wellbeing across Scotland
Planning’s well-evidenced impact on the creation of successful places contributes to the National Performance Framework ask to improve physical and mental wellbeing.
Scottish citizens can now use digital identity app Yoti to securely access their Improvement Service myaccount
Scottish citizens can now use digital identity app Yoti to securely prove their identity and verify their Improvement Service myaccount.
IS signs agreement with Local Government Digital Partnership
The Improvement Service and the Local Government Digital Transformation Partnership have signed a partnership agreement with the aim of providing more seamless support for digital transformation within councils.
Fourteen councils express interest in community lottery
Fourteen Scottish councils have expressed interest in taking part in a community lottery, with a number of others wanting to be kept informed of progress. Fourteen councils express interest in community lottery
£250,000 reimbursed to Scottish councils for data improvements
The IS' Spatial Information Service (SIS) recently reimbursed local authorities a total of £250,000 to assist with improving their spatial data.
IS funds software training for address and street data management
During January 2019, the Improvement Service funded technical software training for Scottish local authority staff to assist with the management of their street and property data.
Councils continuing to perform well for communities but pressures are starting to show
Scotland’s councils have done a very good job in delivering essential services for their communities in light of increased demand for services. They are very aware, however, of the increasing challenges ahead as budget pressures begin to bite, as a new report highlights.
Leadership course for roads managers
The Roads Collaboration Programme welcomes the second cohort of aspiring road service managers to the Routes to Leadership course, commencing in March 2019.
PhD opportunity - Using administrative data to improve neighbourhood environments
The Improvement Service, in partnership with the University of Stirling, has successfully applied for funding from the Scottish Graduate School of Social Science to jointly support an ESRC-funded PhD studentship.
Affordable credit briefing for elected members
The IS and Carnegie Trust UK have produced a briefing paper for elected members which explains what is meant by affordable credit and why it has a key role to play in locally based policies that alleviate poverty and address income inequality.
Satisfaction with Improvement Service increasing
Eighty-one per cent of stakeholders are satisfied or very satisfied with the support they receive from the Improvement Service (IS) - an increase of 4% from 2017.
Councils' investment in money advice reaps benefits for citizens
Local authority investment in money and welfare rights advice provision reaps significant benefits for citizens with every £1 invested providing financial gains of £21-24 for clients, according to a new report.
New Report Highlights Extent of Councils’ Economic Development Activities
The Scottish Local Authorities Economic Development (SLAED) Indicators Report for 2017/18 was published on 6 December 2018. The publication coincided with the SLAED- EDAS annual conference.
New transformation support available from IS
The Improvement Service has launched a renewed offer of support to councils on transformation.
Blog: Public health reform is an opportunity we need to grasp
Last month I had the pleasure of meeting directors of public health as a group for the first time and was deeply encouraged by their positive attitude not only towards the reform of public health but also to the role local government plays in improving health and wellbeing outcomes for our communities.
A community lottery for Scottish local government
For a number of months, the Improvement Service has been facilitating discussions with councils on the potential to establish a local authority lottery scheme.
First cohorts of project management qualification underway
The first three cohorts of the PDA in Project Management are underway, with each group progressing well and really interesting debates in each workshop.
Improvement Service hosts second Change Manager’s Networking Event
In June 2018 the Improvement Service hosted its first Change Manager's Networking Event.
We listened to those who attended the event and found that individuals and organisations were looking for support with change and transformation, particularly around service redesign, leadership, culture, people, empowerment and data.
Spatial Information Service publishes new national datasets and encourages conference attendance
The Spatial Information Service (SIS) exists to improve local authority’s spatial data and its use. It also plays a role in promoting spatial data and technology across the wider community.
16 Days of Activism Against Gender-Based Violence campaign - 25 November to 10 December
Violence and abuse can have a devastating impact on the lives of women and children in local communities. It is estimated that more than 1 in 3 women in Scotland have experienced physical and/or sexual violence, and 1 in 5 children have experienced domestic abuse.
Improvement Service to be awarded Cycle Friendly Employer Award
On 3 December the Improvement Service will be presented with the nationally recognised Cycle Friendly Employer Award by Cycling Scotland. The Award aims to support and encourage cycling as a healthy, sustainable and accessible way to travel to work.
Improvement Service supports Scottish Poppy Appeal 2018
Inspired by Lt Colonel John McCrae’s poem, In Flanders Fields, written during the First World War, the poppy has become the symbol of Remembrance for those who gave the ultimate sacrifice.
Change Management Training for Councils
The IS’s Change Management Team has developed a range of free training for councils to help improve their change management skills and capacity.
Cloud services and online proof of identity among myaccount developments
Work on the next generation of myaccount has begun following the contract award in August. With the ink now dry on the contracts, the Improvement Service has been busy working with the four appointed suppliers - Tata Consultancy, Brightsolid, Yoti and Wallet Services - to lay the foundations for the next generation ambitions to be achieved.
Funding to increase number of money advice workers in GP practices
The Scottish Government has granted £189,000 to the Improvement Service to extend the availability of money and welfare advice in healthcare settings.
Supporting STEM careers through pupil placement
Geospatial data underpins almost everything we do, from satellites to smartphones. With a recognised skills deficiency in this sector, the Improvement Service recently hosted a week-long pupil placement in geospatial data analysis.
Increasing the value of local government data
The Spatial Information Service (SIS) delivers a range of projects and initiatives that seek to make better use, and increase the value, of local authorities’ rich location and address-based data. It also provides guidance, support and representation for local authorities on many national data and technology initiatives.
Get ready for Talk Money Scotland Week 2018
The Talk Money Scotland Week (formerly Financial Capability Week) will take place between the 12-18 November 2018. The annual event is celebrating the work thousands of organisations are doing to improve financial capability across the UK.
One Scotland Gazetteer to support first online census
The Improvement Service has been working with National Records of Scotland in preparation for the 2021 Census. The forthcoming Census, which will be conducted online for the first time in the UK, will use the One Scotland Gazetteer (OSG) as the core address dataset.
Launch of Partners In Planning website: a key element to delivering outcomes
Partners in Planning have launched a new website to provide people working in the planning system with a single point of access to the skills and knowledge that enable behaviour change.
Change management support
The new Professional Development Award (PDA) in Project Management offered jointly by the Improvement Service and Scotland Excel is off to an encouraging start. Seven councils are taking part in the first cohort with a further four council-specific cohorts to come over the next few months in South Lanarkshire (x2), North Lanarkshire and Fife.
Community finance project improves financial inclusion
A pilot project to establish a Community Development Finance Institution (CDFI) has increased access to affordable credit and financial services among its target market, and improved confidence in managing money, according to an evaluation by the Improvement Service.
Cycle networks and culverts added to Spatial Hub
Two new datasets - cycle networks and culverts - have been published on Spatial Hub, the source of Scottish local government spatial data.
Money Worries - In Sickness and In Health
The Welfare Advice Service Facilitator team has created a short film to support the establishment of welfare advice and health partnerships.
Change management team learning from Wigan colleagues
The IS' change management team visited Wigan Council in June to find out more about how it has been changing the way it works with customers, communities and partners.
Change manager's networking event
The IS Change Management team held a Change Manager’s Networking Event in Glasgow in June.
Partnership looking to smart technology to tackle attainment
A new project to tackle the attainment gap in Scotland through partnership with Scottish Government and Young Scot has been launched by Deputy First Minister John Swinney.
Next Generation contract for myaccount and digital public services awarded
The Improvement Service has appointed four technology partners to further develop myaccount and its platform for digital public services.
New project management qualification from Improvement Service and Scotland Excel
The Improvement Service and Scotland Excel are joining forces to deliver an established qualification in project management. The course will focus on the practical application of key project management skills in a local government context.
Parentsportal.scot ready to go live
A new online service designed to transform communications between schools and parents/carers is about to be launched. Parentsportal.scot is designed to replace the ‘schoolbag run’, giving parents online access to a range of school-related services.
Myaccount celebrates over 500,000 registered users
Myaccount, the secure sign-in service for online public services in Scotland, has reached a milestone of half a million registered users. A Glasgow resident has become the 500,000th person to register with the service.
Talk Money Scotland Week 2018
The Talk Money Scotland Week (formerly Financial Capability Week) will take place between the 12-18 November 2018. The annual event is celebrating the work thousands of organisations are doing to improve financial capability across the UK.
Transformation on the table at public service discussions
The Improvement Service and Audit Scotland hosted a round table on transformational change in January, with public service and third sector leaders, policy makers and partners attending to speak about their experiences.
Green light for basic income pilot thanks to successful funding bid
A successful joint bid to the Scottish Government for £250,000 will help fund the work to design local pilots of basic income in four councils across Scotland.
Mental health programme seeking workplace equality consultant
See Me, Scotland’s programme to end mental health stigma and discrimination, is looking for a Workplace Equality Consultant.
First Spatial Hub Forum a success
Local government spatial data experts gathered on 1 May 2018 for the first Spatial Hub Forum, hosted by the Spatial Information Service (SIS).
Support for tackling child poverty
The IS is supporting the Scottish Government and Hunter Foundation Innovation Fund to tackle child poverty, with interim chief executive Sarah Gadsden sitting on the panel to advise on applications.
IS ‘highly commended’ for welfare advice research at LARIA awards
The Improvement Service was highly commended at the LARIA Research Impact Awards 2018, coming second in the ‘best use of local area research’ category.
Framework for measuring performance and progress in tackling violence against women published
The Scottish Government, COSLA and the Improvement Service have published the Equally
Safe Quality Standards and Performance Framework. Developed in partnership with the National Violence Against Women Network, the framework provides an invaluable resource to help multi-agency Violence Against Women Partnerships measure their progress and performance in implementing Equally Safe: Scotland’s Strategy for preventing and eradicating violence against women and girls at a local level.
Improvement Service Shortlisted for LARIA Research Impact Award
The Improvement Service’s Social Return on Investment (SROI) analysis of the embedding of welfare rights advisors in medical practices has been shortlisted for the ‘best use of local area research’ award in the Local Area Research and Intelligence Association (LARIA) Research Impact Awards.
The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
- Economic Outcomes Programme
- Fairer Scotland Duty
- Improving Outcomes in Money Advice
- Linking Community and Spatial Planning
- National Co-ordinator - Child Poverty Action Reports
- Organisational Development
- Community Planning Improvement Board
- Planning for Place
- Roads Collaboration Programme
- Spatial Information Service
- Tackling Violence Against Women
- Welfare Advice and Health Partnerships
- Workforce Planning
Data and Intelligence
As well as news from the Improvement Service other news relevant to local government improvement in Scotland. is also published. The Improvement Service welcomes contributions from Scottish local authorities and partner organisations. If you have a story you would like to share, contact us.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.
See past issues of the IS newsletter
Find out about all the events and activities organised by the Improvement Service or of interest to Scottish local authorities here. If you would like to add an event to this calendar, please contact info@improvementservice.org.uk
You can quickly browse events from the calendar opposite, or go to the events page for full details of all events.
