The National CRM Programme was a runner up in the prestigious e-Government National Awards, announced at London's Guildhall on 20 January 2010.
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| (L-R): Stephen Kearney (Lagan), Alison Palmer (Lagan), Martin Brown (IS), Sandra Aird (West Lothian Council), Sonya Fulton (Lagan), Stephen Roy (Scottish Borders Council), Paul Morgan (Lagan), and Neil Carson (Lagan) |
The e-Government National Awards recognise excellence including public sector innovators in the use of technology, enabling businesses and citizens to better communicate with councils, central government, NHS and other public sector organisations.
Up against a very strong field, the National CRM Programme was one of only four Scottish finalists from a total of 72 across the UK, selected from the hundreds of entries received throughout all 11 categories.




