The Improvement Service and the Scottish Consumer Council have jointly commissioned research to identify whether Scottish local government would benefit from a standard approach to measure customer satisfaction with their services. The research will also explore what this standard approach across Scottish local government might look like.

We are now inviting staff from local government to attend one of four workshops to share their experiences of measuring customer satisfaction and to find out more about this project. These will be held in Glasgow (7th May - FULLY BOOKED), Perth (8th May), Aberdeen (9th May), Edinburgh (13th May - FULLY BOOKED). For more information about the workshops please see the events calendar.

Further information about the project is available on the project website - http://www.communities.idea.gov.uk/login.do. Please note you need to register on the IDeA platform to access. Information about the project is also in the AIR document library.