Falkirk Council has appointed Graham Technology, a provider of customer-oriented business software and services, to help it improve the experience of its customers.

Under the terms of the project, the council will deploy a contact centre CRM solution based on ciboodle, Graham Technology's customer interaction software product.

The project will help Falkirk Council achieve its goals of improved service delivery by allowing customers to contact the council at times that suit them, using the means of communication that best meets their needs.

"We are delighted to have been selected to help Falkirk Council boost its customer service capabilities," said Murray Farquharson, head of public sector business, Graham Technology. "ciboodle will provide the council with a platform for managing all customer interactions in a centralised environment."