Following a series of workshops with staff from local government and interviews with key stakeholders, the event is an opportunity to share and explore the implications of the emerging findings from the research and to test potential options for collaborating on customer satisfaction across local government in Scotland.

The seminar will bring together senior managers in Scottish local government to:

• Introduce the Measuring Customer Satisfaction with Local Government project
• Outline the emerging findings from the workshops and interviews with key stakeholders
• Provide an opportunity for delegates to consider and test the implications of the emerging findings
• Ensure that any issues raised are reflected in the final report of the project.

The programme will include an overview of the project, a panel discussion with senior local government staff, and the opportunity to discuss the emerging findings and potential ways forward with other participants.

This seminar is for Chief Executives, Directors and Head of Service, senior managers and decision-makers in Scottish local government. A small number of national stakeholders have also been invited, such as COSLA, Audit Scotland and the Scottish Government.

Please note that invitations have already been issued to council Chief Executives, who have been asked to nominate two members of staff to attend the seminar. If you work for a local authority, please consult your Chief Executive's office if you are interested in attending.

Any queries about this event should be directed to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it at the Improvement Service on 01506 775558.