North Lanarkshire Council has become Scotland's first council to develop a new method of increasing and improving access to services for deaf people whose first or preferred language is British Sign Language (BSL).
Celebration day for North Lanarkshire Councils Social Work staff
"All Together Better", North Lanarkshire Council's leadership development programme for residential child care staff within Social Work Services, finished on 25 June 2008 with a Celebration Day for participants, their managers and partner agencies.
How can we help you? Scottish local authorities lead the way in customer service provision
The Improvement Service, working closely with a consortium of Scottish Local Authorities led by Renfrewshire Council, is now launching The Customer Service Professional (CSP) qualifications; a set of three professional qualifications available to all customer-facing staff in Local Authorities.
