As a follow up from the Lagan Capgemini Partnership launch event, the partnership is offering Scottish local authorities a CRM Healthcheck to help them understand progress and identify the critical next steps to achieve identified opportunities and improve quality of customer service delivery while realising efficiency improvements.

A set of best practice indicators (BPI) for public procurement in Scotland has been released by the Scottish Government.

The Improvement Service is to sponsor an awards programme recognising the best of the Scottish public and voluntary sectors launched by The Herald.

NHS Education for Scotland (NES), IRISS, SCIE and Scottish Learning Networks have worked together to provide a new social services portal which enables all people involved in social services to share and search sources on research and best practice. Using this resource will enable you to search multiple websites, conveniently accessing books, journals and other relevant materials in one go. Specialist topic areas on leadership, dementia, research, and child protection are already being collated, with more planned in future. For more information and for all your social services information needs, please visit http://www.ssks.org.uk.

NB Please note that access to some of the information requires ATHENS registration - social services, public library staff and other local authority staff are amongst the wide range of groups able to register for the service. You can register through the NHS elibrary website amongst others.