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Innovation Funds Showcase Event-materials available PDF Print

As an organisation that encourages innovation and sharing of ideas, the Improvement Service set up two small funds in 2006 - the Innovation Exchange and the Smart Fund - to support projects that it believed could have a useful impact on delivery of public services.

On 25 April 2008, a showcase event was held at Glasgow Royal Concert Hall to allow some of the projects which have received funding to share their learning, outputs and experiences with colleagues across Scottish local government. A number of these projects also provided further information and demonstrations at their exhibition stands during and after lunch.

All presentations from the event are summarised below and are available to download. Further information on each project and requests for personal appearances or offers of exhibition space should be made via the Improvement Service. A copy of the agenda is also available.

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Portrait of a councillor PDF Print
Passionate about their communities and committed to improving the local area, Scotland's new councillors are younger than ever before.

A survey conducted by the Improvement Service, COSLA and the Scottish Government showed that councillors elected in 2007 are younger and despite the low number of female councillors, women do well once they take office.

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Customer Service: the cavalry is on the horizon PDF Print
Front-line staff across Scottish Local Government stand bravely face-to-face with a full spectrum of citizens, tasked with connecting them to the full range of services provided councils. These brave souls can now look forward to the imminent arrival of support in the form of the Customer Service Professional Qualifications.
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Diagnostic Pathway Update - April 2008 PDF Print
The Programme recently achieved the first milestone with a practitioners National Data Comparison day that was held in Glasgow on April 8. The day followed the deliverable on April 4 of the first cut of data from the majority of councils. The event was well attended and prompted wide ranging discussions on data comparison and Leading Practice Principles.
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Customer satisfaction and local government workshops PDF Print

The Improvement Service and the Scottish Consumer Council have jointly commissioned research to identify whether Scottish local government would benefit from a standard approach to measure customer satisfaction with their services. The research will also explore what this standard approach across Scottish local government might look like.

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